Provide zoo visitors with the highest quality of customer service at all times, including appropriate greetings and handling of transactions. Be flexible in working various guest services locations including cross training in ticket sales, membership recruitment, token sales, running the Wild Animal carousel, selling nectar, equipment rentals, monitoring the play and surface areas at the Jungle Gym and operating the Wilderness Express (train). Be educated about the Zoo and current activities, programs and exhibits to address questions and make recommendations to guests to maximize their visit to the Zoo. Be familiar with all items, ticket and membership types to best serve the guests and their needs, including familiarity with new discount types. Maintain a positive example in meeting the needs of Nashville Zoo guests, working with other crew members to improve guest relations and handle individual guest issues as needed. Maintain proper cash handling protocols in the ticket booths and guest services hut at all times. Follow procedures for proper financial transactions with guests and in cash management and exchange for change requests and safe drops. Prepare individual stations for balanced bank deposits, cashouts and settlements daily. Work with Leads as needed to evaluate overages and shortages and work proactively to address any procedural issues. Handle all financial transactions honestly and fairly. Properly utilize the Accesso Ticketing System for the sale of admissions, memberships and other items. Work with Guest Services Director and/or Leads for updates on use of the system and retrain/refresh skills on a regular basis. Provide employee and guest feedback for potential improvements and modifications to the system when needed. Responsible for entering all sales into register quickly and effectively maintaining an efficient operation, both automated and manual. Responsible for entering all survey information (zip codes).